Refund policy

Return Policy

After receiving your order, you have 14 days to return the product(s).

Please submit your return request to info@rush-resort.com, after submitting the request please allow 3 business days to receive a reply.

After you receive the confirmation of your request you have 5 business days to deliver the package to a pick-up point or, when choosing to ship with another service, to ship and send us a tracking code.

We are not responsible for lost returns, so we advise you to choose a carrier that offers a tracking service.

Returns from outside of the European Union -  please wait for our reply before shipping it so we can send you the customs documents - if any customs fee applies they will be deducted from the refund.

We don't offer free returns on products without defects. 
The returned product(s) must be in the same condition they were delivered (e.g. unworn, unwashed, and with original tags), and in the original package they were sent.
We reserve the right not to refund you if you don’t meet the conditions above.

 

Exchanges

The process of exchanging a product is the same as returning a product.
Please submit your exchange request to info@rush-resort.com

Please note that we’re a small company with low stock quantities, so an exchange is not guaranteed.

After receiving your exchange, we’ll analyze your request to exchange products and will notify you with the new tracking number or refund you for the original order as a return.

 

Refunds

All refunds should be processed within 14 days after we receive your return at our office in the same payment method used when placing the order.

If more than 14 days have passed since you should have received the refund, please contact us at info@rush-resort.com, and please include the order reference in your email.